Resume

Amy Lynn Miller

www.linkedin.com/in/amylynnmiller7https://github.com/amylmiller7Contact Amy

Employment interests

Seeking technical writing opportunities, particularly for API/SDK documentation, at cloud-based software companies that practice agile development. Permanent, full-time positions only.

Technical Communicator

Versatile technical communicator with over fourteen years experience producing various types of documentation for software and hardware products. Documentation aimed at system administrators, developers, end users, and analog- and digital-circuit designers. Additional expertise in procedure and process creation, project management, team management, training, minimalism, topic-based writing, tool investigation, foreign languages, multicultural experience, and localization.

A highly organized communicator focused on quality, consistency, and standards while meeting deadlines for multiple projects with fast turnarounds and changing priorities. Works well independently with little supervision as well as with cross-functional agile teams. Brings curiosity to new tools and technologies and am able to learn quickly.

Technical and Documentation Proficiency

  • Software documentation: Write different types of documentation (technical references, configuration guides, help files, APIs, etc.) for integrations and platform applications aimed at various technical and non-technical audiences (system administrators, developers, partners, sales engineers, and end users).
  • Hardware documentation: Edited English, Chinese, and Japanese semiconductor documentation (application notes, data sheets, engineering journals) aimed at analog- and digital-circuit designers.
  • Technical marketing collateral: Edited English and foreign semiconductor documentation (product and solutions guides, brochures, ads, etc.) aimed at analog- and digital-circuit designers.
  • Corporate websites: Edited and rewrote copy for English semiconductor website, including product, solutions, and corporate pages. Edited and input content for revised Chinese semiconductor website and set up processes for on-going maintenance.
  • Software and tools: Microsoft Office, Acrobat, RoboHelp, WordPress, InDesign, InCopy; Snagit, Gliffy, Photoshop, Visio, Illustrator; Doxygen, Asciidoc/Asciidoctor; Brackets, Eclipse; acrolinx IQ; JIRA; Confluence, SharePoint; SourceTree, Perforce, Git, Bitbucket, GitHub; DITA; Captivate, Camtasia; Salesforce, Zendesk
  • Markup and programming languages: HTML, CSS, XML, JavaScript, Markdown; familiarity with XSLT, XSD, JSON; dabbled in jQuery, PHP, Ruby, Python, Java
  • Operating systems: Windows (8, 7, Vista, XP), Mac OS

For documentation, see https://insidetheworldofamy.wordpress.com/portfolio/ and https://github.com/amylmiller7/ (most projects have technical documentation).

For markup and programming languages, see https://github.com/amylmiller7/.

Experience

Technical Communicator, Genesys | Interactive Intelligence, Indianapolis, IN, December 2016-present

  • Embedded writer on cross-functional, collaborative teams that practice agile (scrum) software development and on telephony team that practices kanban methodology
  • Participate in daily stand-ups, biweekly sprint retrospective and planning meetings, and meetings with internal and external customers.
  • Test products with third-party systems and native platform to discover issues.
  • Write using minimalism, topic-based principles. Use acrolinx IQ to follow company standards and decrease localization costs.
  • Produce online documentation for a variety of audiences: end users, system administrators, developers.
  • Create and maintain documentation for cloud integrations that use default or custom actions to act on data in CRMs or through web services; web services API that extends the functionality of our integrations; client integrations with Salesforce, Zendesk, and Chrome, including APIs/SDKs for Salesforce; telephony service
  • Use variety of tools (Word, Acrobat, WordPress, Snagit, Markdown, etc.) to produce online documentation.
  • Recognized need to visually indicate new or updated content in our documentation. Worked with stakeholders to define scope and requirements, test, and draft guidelines and best practices.
  • Continue to hone skills and study tools and technologies through independent study (STC, Girl Develop It, Udemy, etc.).

Technical Communicator, Interactive Intelligence, Indianapolis, IN, October 2013-December 2016

  • Embedded writer on cross-functional, collaborative teams that practiced agile (scrum) software development
  • Participated in daily stand-ups, biweekly sprint retrospective and planning meetings, and meetings with internal and external customers.
  • Tested products with third-party systems and native platform to discover issues.
  • Wrote using minimalism, topic-based principles. Used acrolinx IQ to follow company standards and decrease localization costs.
  • Created and maintained documentation for connectors and integrations that linked cloud and/or on-premises components with third-party systems; integrations that used default and custom actions to act on data in CRMs or through web services; web services API that extended the functionality of our integrations; client integrations with Salesforce, Zendesk, and Chrome, including APIs for Salesforce; developer tools that showed technical and semi-technical audiences how they could use our APIs.
  • Used variety of tools (Doxygen, Asciidoctor, Word, Acrobat, RoboHelp, WordPress, Snagit, Gliffy, Markdown, etc.) to produce documentation in different outputs (PDF, HTML Help, WebHelp, web pages).
  • Initiated use of release notes for integrations on new platform before company-wide release notes existed. Researched format used by companies, modified for own needs, and drafted guidelines. Added Coming soon! section, which alerts users to upcoming features. Received kudos from internal customer.
  • Developed process to alert users when feature is documented ahead of code release. Add notes that link to release notes article where feature is listed under Coming soon! section. Received kudos from internal customer.
  • Took initiative to create product workflows. Met with PO and developers to gather information. Extensively used by internal customers.
  • Proactive about team standards for images and documentation. Met with Marketing Director to discuss guidelines for images. Developed Word template for consistent presentation across documentation.
  • Continued to hone skills and study tools and technologies through independent study (STC, Girl Develop It, Udemy, etc.).

Manager, Technical Communications, Maxim Integrated, San Jose, CA, April 2011-July 2013

  • Copy editing and technical editing of technical documentation, web content, and marketing materials for campaigns. Edited in Word, Acrobat, InDesign, and Photoshop. Optimized web content for search engine optimization (SEO).
  • Rewrote web pages to match new company voice and brand.
  • Created standard processes to improve efficiencies in image and web page creation.
  • Ensured that quality met company standards, content was consistent in style and voice, and deliverables met deadlines. Followed The Chicago Manual of Style and in-house style guide.
  • Project management of technical, marketing, and web content. Required excellent organizational skills and the ability to multitask and prioritize. Used interpersonal skills to collaborate with members of various teams (e.g., campaign managers, SMEs).
  • Investigated innovative tools and best practices and met with vendors to improve the content production process (both English and foreign). Explored content management (CMS, CCMS, DAM), content strategy, linguistic QA (translation memory, terminology management, machine translation), translation management systems, controlled authoring (acrolinx IQ, global English, writing for translation), and structured content (XML and related technologies, DITA).
  • Localization consultant for implementation and deployment of K4 workflow in InDesign environment
  • Trained foreign offices in all processes for hand-off of localization tasks after reorganization of localization at company.

Manager, Translation and Localization, Maxim Integrated, Sunnyvale, CA, August 2007-April 2011

  • Managed 24 team members on multicultural teams directly or indirectly at HQ and in Tokyo, Beijing, and Seoul offices. Trained new and existing team members on standards and programs.
  • Managed projects for technical, marketing, and web documentation in various foreign languages. Required excellent organizational skills and the ability to multitask and prioritize. Used strong interpersonal skills to collaborate with various teams (e.g., web team, DTP, foreign offices).
  • Responsible for proofreading, production, and quality of documentation. Routinely used knowledge of HTML and foreign languages.
  • Maintained guidelines and processes for localized content production. Ensured that quality met company standards and deliverables met deadlines.
  • Explored innovative solutions to improve the content process for both localization and English, such as setting up foreign DTP in-house, in the Beijing office, and in India; the use of localization agencies; the implementation of translation memories and the consolidation of translators; the use of InCopy, a CMS, and DITA.
  • Responsible for HQ, Beijing, and Tokyo team invoices and the technical documentation budgets.
  • Oversaw switch from Quark to InDesign at outside vendor, implementation of InCopy on HQ team and in Beijing, and transfer of DTP from outside vendor to in-house in Beijing.

Translation and Localization Supervisor, December 2004-August 2007

  • Managed five team members at HQ. Trained new and existing team members on standards and programs.
  • Managed projects for technical, marketing, and web documentation in various foreign languages. Required excellent organizational skills and the ability to multitask and prioritize. Used strong interpersonal skills to collaborate with various teams (e.g., web team, DTP, foreign offices).
  • Responsible for proofreading, production, and quality of documentation. Routinely used knowledge of HTML and foreign languages.
  • Initiated production, editing, and tracking processes for new and revised technical documentation in Chinese.
  • Developed guidelines and processes for localized content production. Ensured that quality met company standards and deliverables met deadlines.
  • Processed invoices, replenished accounts, and managed technical documentation budget.

Technical Translation Specialist, August 2001-December 2004

  • Managed projects for technical, marketing, and web documentation in various foreign languages. Required excellent organizational skills and the ability to multitask and prioritize. Used strong interpersonal skills to collaborate with various teams (e.g., web team, DTP, foreign offices).
  • Responsible for proofreading, production, and quality of documentation. Routinely used knowledge of HTML and foreign languages.
  • Key player in the implementation and editing of the new, in-house Chinese website.
  • Processed invoices and replenished accounts.

Education/Training

Education
Ph.D. Candidacy, Chinese Religions, Indiana University
M.A., Chinese Literature, Indiana University
Inter-University Program at National Taiwan University, Taipei, Taiwan
B.A., Political Science and Chinese Language, Indiana University
Council for International Educational Exchange at Nanjing University, Nanjing, People’s Republic of China

Training
Coding for Writers I: Basic Programming, Udemy, Peter Gruenbaum, June 2017
Intro to JavaScript, Girl Develop It, March-April 2016
The Art of API Documentation, Udemy, Peter Gruenbaum, March 2016
Intro to Web Concepts, Girl Develop It workshop, March 7, 2016
Learn API Writing 2: REST for Writers, Udemy, Peter Gruenbaum, February 2016
Learn API Writing: JSON and XML for Writers, Udemy, Peter Gruenbaum, February 2016
Intro to Git and GitHub, Girl Develop It workshop, June 24, 2015
TechComm 201, Society for Technical Communication certificate course, Leah Guren, March 2015-May 2015
TechComm 101, Society for Technical Communication certificate course, Leah Guren, October-December 2014
Modern JavaScript, O’Reilly School of Technology, June 2013-January 2014
EasyDITA, cloud-based DITA authoring tool, July 13, 2013
Introduction to HTML and CSS, O’Reilly School of Technology, April-June 2013
Technical Editing Fundamentals, Society for Technical Communication certificate course, Michelle Corbin and Linda Oestreich, August-September 2011
Content Management in a Nutshell I (DITA), Society for Technical Communication Summit, Ann Rockley, May 2011
lynda.com courses (HTML, CSS, XML, InDesign, InCopy, Photoshop, Visio, JavaScript, jQuery, RoboHelp, SharePoint, CMS, Word, Acrobat, SEO)
Codecademy (HTML, CSS, JavaScript, Ruby)
XSLT webinars with Thomas Aldous

Languages
Simplified and traditional Mandarin Chinese, classical Chinese, Japanese, French, Sanskrit, and German

Professional Affiliations

INspirINg Women
Girl Develop It
Society for Technical Communication
TechWomen, Cultural Mentor, Silicon Valley
Toastmasters International, Maxim Toastmasters, San Jose, CA
Versatile PhD (formerly WRK4US)
Women in Localization, Silicon Valley

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